Balamurugan Mohan
AI & Automation Architect
Accomplished AI & Automation Architect with 17+ years of enterprise experience designing and delivering transformational GenAI platforms, intelligent automation ecosystems, and AI-powered business intelligence solutions across Insurance, BFSI, Automotive, and Telecom domains.
Deep technical expertise in Pydantic AI agent design, Docling-based document intelligence pipelines, Azure OpenAI GPT-4o deployment, and RAG pipeline architecture. Currently serving as sole Automation Architect governing Power Platform strategy — overseeing a 41-member cross-functional automation workforce across AI Engineering, HITL Review, Power Automate, and Power Apps teams for a global insurance client.
Career spanning global delivery — from founding RPA Factory infrastructure at Larsen & Toubro, architecting enterprise AI at IBM across multiple international clients, and leading cross-border engagements with Prodapt Solutions in the Netherlands, to building next-generation GenAI agent platforms at Navsan for McLarens. 300+ automation solutions delivered generating multi-million dollar cost savings across 20+ global enterprise clients.
Recognised with the TCS On-the-Spot Gem Award, Renault Nissan VP Annual Award 2016, and multiple IBM Central Team awards for AI innovation — reflecting consistent delivery of high-impact, measurable outcomes throughout the career.
Career Journey
Automation Architect / Senior AI Developer
Navsan India Pvt. Ltd.
GenAI · Azure AI Foundry · Pydantic AI · LangChain
Designing and implementing enterprise GenAI applications, AI/ML models, and scalable automation frameworks using Azure OpenAI, RAG pipelines, and LangChain for insurance and enterprise domains. Developing AI agents via Azure AI Foundry for intelligent claims processing and business workflow automation. Architecting AI platforms on Azure Container Apps and Static Web Apps enabling GenAI adoption at scale. Leading LLM observability implementation with Langfuse for production monitoring and reliability. Serving as Team Lead & Scrum Master facilitating Agile ceremonies, sprint execution, and cross-functional collaboration for a 41-member AI & Automation workforce. Engaging directly with global clients for requirements gathering, technical advisory, and AI-driven proposal development.
Technical Architect — AI/ML, GenAI & RPA
IBM India
Azure AI · GenAI · CP4BA · IPA/RPA Practice Lead
Led GenAI, ML, CP4BA, and IPA/RPA practice as Senior Architect — owning solution design, architecture governance, and enterprise intelligent automation delivery across multiple global clients. Built modular and scalable development frameworks deployable across thick and thin client environments. Leveraged Azure Cognitive Services including Text Analytics, Form Recognizers, and LUIS Language for bot-triggering intelligent workflows. Created digital workforce operational frameworks that streamlined internal delivery processes and improved solution timelines. Identified enterprise products partnering with RPA/Cognitive initiatives to improve operational outcomes. Received multiple IBM Central Team awards for AI/automation innovation.
Solution Architect
Tech Mahindra Ltd.
RPA & AI · Python/NLP · Team Leadership
Led teams of Architects and delivery resources as part of client delivery engagements. Partnered with business leaders to align automation activities with change management and training for optimal outcomes. Applied Python and NLP to reduce exception percentages through systematic error log analysis. Identified enterprise products complementing RPA and Cognitive initiatives. Coordinated cross-functional teams to deliver integrated product engineering, development, and sales solutions across client accounts.
Solution Architect — RPA & Chatbot
Prodapt Solutions Pvt. Ltd.
RPA Strategy · Standards Governance · Agile Delivery
Defined enterprise technology strategy, RPA tool selection, and best practice standards applicable across processes and multiple business domains. Responsible for RPA solution architecture, design/code review, and end-to-end project oversight to ensure robust, best-practice implementations. Authored a complete standardised documentation suite — Developer Guides, Code Review templates, KT Templates, Release Management plans, Deployment Instructions, and Operational Handbooks. Implemented Agile-first methods delivering high-ROI solutions through rapid development and repeatable delivery frameworks across the full automation lifecycle: Discover, Define, Design, Development, Testing, Deployment, Post-production, and Release management.
Module Lead — Blue Prism RPA Architect
Larsen & Toubro Infotech (LTI)
Blue Prism · RPA Factory Setup · Reusable VBO Library
Established RPA Factory infrastructure from ground zero and set up the Blue Prism team on the client side. Delivered business-critical automations on time across Windows, IE, Java, and Mainframe application environments. Designed well-structured Blue Prism processes using core workflow principles — efficient, maintainable, and extensible for future requirements. Built a comprehensive reusable VBO library covering email reading, internal exception handling, exception screenshot capture and escalation, and audit reporting. Conducted thorough root cause analysis on all exception cases and implemented permanent resolutions.
Operational Analyst — Blue Prism RPA
UST Global Pvt. Ltd.
Production Bot Operations · SLA Management · Bot Controller
Managed day-to-day production operations for Blue Prism bot processes, ensuring SLA compliance at optimum levels. Provided technical controller, problem-solving, and bot controller services. Built Client Reporting Dashboards tracking resource availability and utilisation for monthly and weekly operational reviews. Troubleshot production issues, provided permanent resolutions after thorough impact analysis, and managed change requests through formal CR process for smooth, business-safe delivery. Collaborated with Operations team to gather post-implementation feedback and translate findings into efficiency improvements.
Quality Analyst — RPA Technology
Renault Nissan Technology & Business Centre India
Blue Prism · WinAutomation · F&A & HR Automation
Delivered 15+ end-to-end automations for Finance & Accounting and HR domains using Blue Prism and WinAutomation. Created comprehensive documentation including Process Definition Documents, High-Level Solution Design, Object Design Instructions, test plans, and UAT scenarios. Developed Client Reporting Dashboards for monthly and weekly invoice reports. Automated KPI tracking across multiple countries and locations, and built PowerPoint automation for executive weekly/monthly presentations. Communicated identified project risks to process managers through structured change control. Attended Business Partner calls for RPA & reporting matrix governance. Recipient of VP Annual Award 2016.
RPA Developer — Automation & Business Objects
Tata Consultancy Services (TCS)
Automation Anywhere · Blue Prism · SAP Dashboard · BFSI
Part of Global Business Management team analysing and implementing RPA using Automation Anywhere and Blue Prism for BFSI domain. Built 10+ Excel and Access-based automation applications for Operations teams. Developed SAP Dashboard 4.0/4.1 solutions with Charts, Selectors, Sliders, Maps, Gauges, and Tabs — covering Premium Analysis, Monthly Production & FTE Analysis, Forecast Volume, and What-If Analysis across 10 dashboards (including 3 complex ones). Front-end design using Photoshop, Illustrator, and Dreamweaver. Recipient of TCS On-the-Spot Gem Award for outstanding contribution.
Process Associate — BFSI Domain
Tata Consultancy Services (TCS)
P&C Insurance · Underwriting · BFSI
Managed Home and Auto insurance portfolios within the BFSI domain, analysing insurance application data and determining underwriting decisions in line with policy standards. Facilitated training for junior associates on P&C insurance underwriting policies and quality improvement strategies. Shaped the underwriting process framework for junior team members — laying the domain foundation that later informed AI and automation design across insurance workflows.
Technology Arsenal
LLM & Agent Engineering
- Pydantic AI (pydantic.dev)
- LangChain
- Azure AI Foundry Agent Service
- Microsoft AutoGen (Multi-Agent)
- Langfuse (Prompt Management)
Azure Cloud & AI
- Azure OpenAI (GPT-4o)
- Document Intelligence
- Azure AI Search
- Cognitive Services
- Azure Container Apps
Power Platform & RPA
- Power Automate (Cloud & Desktop)
- Power Apps · Code App
- Copilot Studio Agent Design
- Automation Anywhere A360
- Blue Prism 7 · UiPath · WorkFusion
Engineering Stack
- Python 3.11+ · FastAPI
- Pydantic AI · Docling
- PyMuPDF (fitz) · Azure SDK
- RAG Pipelines · Vector Embeddings
- CI/CD · Static Web Apps
Education
MBA — Project Management
Alagappa University · CGPA 6.8
B.Sc. Computer Science
Madurai Kamaraj University · 64.15%
Certifications
Key Achievements
Enterprise AI Document Intelligence
Architected multi-layer pipeline processing 1.2 Lakh+ unstructured insurance PDFs across 500+ document variants — using Pydantic AI agents with Langfuse prompt governance for 21 structured extraction elements per document.
Power Platform Governance at Scale
Sole Automation Architect governing a 41-member cross-functional workforce across AI Engineering, HITL Review, Power Automate (24×7), and Power Apps teams for a global insurance client — simultaneously serving as Team Lead and Scrum Master.
RPA Factory — 300+ Automations Delivered
Established RPA Factory infrastructure from ground up at L&T Infotech and scaled delivery across IBM and Prodapt — shipping 300+ automation solutions generating multi-million dollar cost savings across 20+ global enterprise clients.
Industry Recognition — Consistent Excellence
TCS On-the-Spot Gem Award for BFSI automation innovation · Renault Nissan VP Annual Award 2016 for delivering 15+ enterprise F&A and HR automations · Multiple IBM Central Team Awards for GenAI and AI/ML architecture leadership.